Frequently Asked Questions
Everything you need to know about your asenne shopping experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also view your order status by logging into your asenne account.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Are your products ethically sourced?
Yes, we prioritize sustainability and ethical manufacturing. We partner only with factories that ensure fair wages and safe working conditions for all employees.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.